Work Location: Kuala Lumpur, Mont Kiara
Work Attitude: We seek individuals who embody responsibility, a thirst for learning, diligence, passion for their work, a willingness to work in shifts, and an unwavering commitment to following superiors' guidance.
Work Environment:
Our workplace offers a stress-free atmosphere with no sales pressure. We encourage self-directed learning during downtime to foster personal and professional growth.
Company Introduction:
Join the dynamic team at Primo Connect, a B2B Outsourcing company dedicated to delivering exceptional customer service. We highly value individuals who exemplify responsibility, diligence, a desire for continuous learning, and a genuine passion for delivering top-tier service to our esteemed clients.
Job Description:
As a Customer Service Representative at Primo Connect, you will serve as the face of our company, responsible for delivering an exceptional customer service experience to our clients. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction through SKYPE interactions. We offer a nurturing and supportive work environment that promotes individual development and professional growth.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via SKYPE and email. Effectively resolve customer issues and prioritize customer satisfaction. Maintain accurate records of customer interactions. Collaborate seamlessly with team members to ensure a consistently excellent service. Adhere to assigned shift schedules and diligently follow supervisor's instructions.
Employee Benefits:
Competitive salary package. Transportation allowance and birthday bonus to celebrate your special days. Bonuses for punctuality and reliability, acknowledging your commitment. Year-end bonus as a token of appreciation for your hard work. Monthly team dinner events fostering team spirit and camaraderie. Opportunities for career advancement and personal development.
Qualifications:
SPM or equivalent qualification. Proficiency in written and spoken English & Chinese communication (additional language skills are a plus). Exceptional problem-solving abilities. Customer-centric mindset and a genuine passion for assisting others. Ability to work flexible shifts.
If you are a responsible, diligent, serious, and passionate individual seeking to thrive in a relaxed, stress-free environment, we invite you to join our team at Primo Connect. Apply now to become a part of a company that values your dedication to customer service and offers an exciting range of employee benefits!
How to Apply: Interested candidates are encouraged to submit their resumes and cover letters to us, with "Customer Service Application" in the email subject line.
We extend a warm welcome to candidates from diverse backgrounds and experiences. Join us and embark on a fulfilling career in the field of customer service!